New Brunswick is a heat pump province in the making. In 2023, electricity was the main heating energy for 39% of households and wood for 6%, and heat pumps were already the primary heating system in 27% of homes, according to Statistics Canada. For a heating company that means a large base of existing heat pumps to service and replace, and a large pool of electric-baseboard and oil homes considering one.
The New Brunswick market and its buyers
Moncton, Saint John and Fredericton are the main centres, with Dieppe, Riverview and Quispamsis close behind. Expect snowy winters everywhere, with the Fundy shore usually a little gentler than the interior and the north.
Buyers fall into three groups: homeowners adding a first heat pump to a baseboard or oil home, owners of older heat pumps looking to replace, and households relying on wood or oil who want a backup or a full switch. Each group asks different questions, and each deserves its own page and campaign.
Language: a choice, not a requirement
New Brunswick is Canada's only officially bilingual province, but the Official Languages Act concerns government services; it doesn't require private businesses to be bilingual. For a heating company, French is a marketing decision. Where you serve French-speaking communities, a French version of your key pages and French templates for texts and review requests can make a real difference to response.
In a stack, the cleanest way to handle this is a language field in the CRM, so every automated message goes out in the customer's preferred language.
Seasonality and what it means for each layer
Capture. Separate pages for first-time heat pump installs, heat pump replacement, ductless versus ducted, and backup heat. Customers often search by situation ("heat pump for baseboard house") rather than by product.
Record. Track the customer's existing heat source and, for oil-to-heat-pump participants, the program completion deadline. A CRM task ahead of 2027-03-31 protects those jobs.
Demand. Autumn is the main buying season, but heat pump enquiries continue through spring and summer because cooling is part of the decision. Keep campaigns running year-round at different levels.
Proof. With a quarter of homes on heat pumps, there is a large service and maintenance base. Review requests after service calls, not just installs, keep proof fresh.
Programs to know, as of October 2026
- The Total Home Energy Savings Program, delivered by NB Power through Save Energy NB, offers incentives for energy-saving renovations including heating, insulation and windows.
- The Enhanced Energy Savings Program, also listed by Save Energy NB, provides income-qualified upgrades. We have not confirmed its current details.
- Oil to Heat Pump Affordability co-delivery through NB Power stopped taking registrations on 2026-06-30. Participants had a 2026-10-01 paperwork deadline, and their installs have to be completed no later than 2027-03-31.
- When we checked on 2026-10-22, there was still no federal Greener Homes Affordability agreement for New Brunswick, so leave CGHAP out of NB copy.
Confirm current terms with NB Power before using them in ads or on your site.
Regulators to link
- Technical Inspection Services oversees boilers, pressure vessels, gas, electrical and plumbing, with related licensing.
- Skilled Trades NB handles apprenticeship and certification.
- WorkSafeNB covers workplace safety, and the Financial and Consumer Services Commission handles consumer matters.
We link these for context only.
The New Brunswick business mix and how we approach it
Many New Brunswick heating companies are heat-pump-led, with service and maintenance making up a large share of revenue. That makes the review layer and maintenance reminders in the CRM especially valuable, because they work on customers you already have.
Our usual order: CRM with language and heat-source fields, then capture pages by situation, then paid ads running year-round. For published results from our HVAC work, see results, or return to all regions. To talk about a New Brunswick stack, call, text or email.
Frequently asked questions
Do New Brunswick heating companies have to market in both languages?
No. The province's Official Languages Act is about government services; it places no bilingual duty on a private heating company. Offering French where your customers prefer it is a business choice, often a good one.
Can we still advertise the oil-to-heat-pump program?
Not to new customers. As of October 2026, NB Power's oil-to-heat-pump registration closed on 2026-06-30, with paperwork due 2026-10-01 and upgrades to be completed by 2027-03-31. Existing participants still need their installs finished on time.
Who regulates heating work in New Brunswick?
Technical Inspection Services, within the Department of Public Safety, handles boilers and pressure vessels, gas installations, electrical and plumbing, with related licensing. Confirm details with them.
Sources
- Save Energy NB (NB Power): residential programs (2026-10-22)
- Save Energy NB: Oil to Heat Pump Affordability (2026-10-22)
- Government of New Brunswick: Technical Inspection Services (2026-10-22)
- Office of the Commissioner of Official Languages for New Brunswick: FAQ (2026-10-22)
- Statistics Canada Table 38-10-0286-01 (2026-10-22)
- Skilled Trades NB: Apprenticeship and certification (2026-10-22)
- WorkSafeNB (2026-10-22)
- Financial and Consumer Services Commission (FCNB) (2026-10-22)